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Returns Policy

RETURNING AN ITEM

At Halcyon Timber, we strive to provide the highest level of customer satisfaction. If for any reason you are not fully satisfied with your purchase, we offer a convenient return policy.

To initiate a return, please provide proof of purchase (such as a till receipt or order confirmation email) and ensure that the product is in its original condition and packaging.

Returns must be made within 30 days from the date of purchase or receipt of the product, whichever is later.

Please send all returns to:

HALCYON TIMBER 2 WARRENWOOD INDUSTRIAL ESTATE HERTFORD SG14 3NU

Please be aware that in some cases non-faulty returns can be subject to a restocking charge of 5%. This policy is in place to cover the costs associated with restocking and processing returned items.We thank you for your business and hope that you are completely satisfied with your Halcyon Timber purchase. If you have any questions or concerns regarding our return policy, please do not hesitate to contact us. Our customer service team is always ready to assist you.