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Returning An Item

At Halcyon Timber, we strive to provide the highest level of customer satisfaction. If for any reason you are not fully satisfied with your purchase, we offer a straightforward return policy.

To initiate a return, please provide proof of purchase (such as a till receipt or order confirmation email) and ensure that the product is returned in the same condition it was delivered in—clean, dry, undamaged, and in its original packaging.

Returns must be made within 30 days from the date of purchase or receipt of the product, whichever is later.

Please send all returns to:

HALCYON TIMBER
2 WARRENWOOD INDUSTRIAL ESTATE
HERTFORD SG14 3NU

Please note that all returns are subject to a 20% restocking charge. This policy covers the costs associated with restocking and processing returned items.

We thank you for your business and hope that you are completely satisfied with your Halcyon Timber purchase. If you have any questions or concerns regarding our return policy, please do not hesitate to contact us. Our customer service team is always ready to assist you.

Getting A Refund

To obtain a refund, all goods within an order must be returned to Halcyon Timber in good condition before the refund will be processed. Goods must be returned in the same condition they were delivered in—clean, dry, and undamaged.

Please note that a 20% restocking charge applies to all returns.

All refunds will be credited to the original payment card used to make the order. Refunds take 3-5 working days to process; the time it takes to appear in your account depends on your bank’s processing time.