Halcyon Timber Delivery Information Deliveries are made Monday to Saturday.
Please note we do not deliver on bank holidays.
We aim to give you as much notice as possible according to our delivery schedules.
Deliveries are typically made within 1 to 3 working days, and often even sooner. Next-day delivery is possible, depending on our workload.
Order Notes: Please include any unavailable dates, access concerns, or times when delivery is not possible in the Order Notes field at checkout.
Once you’ve placed your order, please ensure that you submit two working telephone numbers (preferably one being a mobile phone number to receive text messages) for our transport team to contact you.
After your order has been picked, our transport team will call or email you to confirm a delivery date. Once a date has been agreed, please ensure that someone is at the delivery address to accept the order.
Please note: once you have received details of your delivery via text and/or email you must inform us of any changes at least 24 hours before the scheduled delivery is due to take place. Any changes made after this time may result in you incurring additional delivery charges. Failed Delivery Policy If we attempt delivery and no one is available, and we have not been informed in advance, a 15% fee may apply if you request a refund or re-delivery. This fee covers the costs of loading, transporting, and attempting delivery.
What Happens on the Day of Delivery? Halcyon Timber offers a kerbside delivery service only, which does not include the driver carrying products any distance to his/her property.
If the vehicle is invited onto the customer’s property, it is entirely at the risk of the customer.
Halcyon Timber and its drivers will not be liable for any damage to the property. Please bear in mind that the items delivered can be heavy. Anyone giving assistance to the driver should wear suitable gloves and clothing, and must also be physically capable to assist.
When delivered, your products may arrive on a timber pallet with additional packaging surrounding the goods. The pallet, as well as any further packaging, are deemed necessary precautions and are assigned as part of your order. Therefore, the responsibility of disposing of any packaging will be solely down to the recipient of the goods.
Making Changes to your Order In order for us to ensure that you receive the exact goods you have ordered, any changes you deem necessary to your order may result in your order being cancelled and re-raised.
