To obtain a refund, all goods within an order must be returned to Halcyon Timber in good condition before the refund will be processed. Goods must be returned in the same condition they were delivered in—clean, dry, and undamaged.
Please note that a 20% restocking charge applies to all returns.
All refunds will be credited to the original payment card used to make the order. Refunds take 3-5 working days to process; the time it takes to appear in your account depends on your bank’s processing time.
